Effective January 2, 2019, The Water Works Board of the City of Vincent will be launching an all-new online payment portal. All customers will be required to create a NEW online profile using the customer number and 4-digit PIN number printed on your bill. This new self-service portal will allow you to:
- View your bill amount.
- View payment history.
- Make payments to your account.
- Store a credit/debit card for faster payment processing.
- Sign up for email/text bill reminders.
- Sign up for Autopay recurring payments.
Now Available—Pay Online!
We have partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. Nexbillpay is a trusted third party automated payment service that allows you to pay your bill online.
Nexbillpay charges a small service fee to cover payment handling and all processing charges. The service fee will be calculated and disclosed prior to finishing your payment.
- Does The Water Board of The City of Vincent keep any part of the service fee?
The Water Board of The City of Vincent does not keep any part of the Nexbillpay service fee. Nexbillpay is a separate entity providing a service for all the customers of The Water Board of The City of Vincent.
How do I use this service?
Customers will need the following to pay their bill:
- The customer/account number (located on your billing statement).
- Your payment method: check, debit card or credit card.
To Pay Online, Begin Below
To begin your quick and easy bill payment you must agree to the following:
If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or prevent disconnection if payment is made without contacting our office FIRST!
The Water Board of The City of Vincent: (205) 672-2878 – Hours: Monday-Friday 8:00am-4:00pm, closed 12:00pm-1:00pm for lunch..
IMPORTANT: The Water Board of The City of Vincent is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnect fee. If you are disconnected, your account balance plus a reconnect fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment.
ATTENTION: Please allow two business days for payments to be applied to your account.
BY CLICKING I ACCEPT, YOU ALSO AGREE THAT YOU HAVE READ AND ACCEPT THE NEXBILLPAY TERMS & CONDITIONS.